Privacy policy

Privacy Policy

Last Updated: May 20, 2026

This Privacy Policy describes how Velryx (the "Site", "we", "us", or "our"), operated by VIS CURA EL LLC, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velryx.store (the "Site") or otherwise communicate with us (collectively, the "Services").

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. How We Collect and Use Your Personal Information To provide our digital educational materials and membership services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You:

  • Basic Contact Details: Including your name, billing address, phone number, and email address.

  • Account & Subscription Information: Username, password, subscription status, and authorization logs for recurring membership access.

  • Order & Transaction Information: Including your billing address, payment confirmation logs, and digital asset fulfillment data.

  • Customer Support Information: Communications, ticket histories, and notes submitted to our compliance desk.

Information We Automatically Collect for Dispute Prevention:

  • Technical Access Logs: To protect our digital repository and verify legitimate delivery, we automatically log your IP address, device operating system, transaction timestamps, and specific file download access records.

  • Cookies & Analytics Technologies: Velryx may utilize cookies, analytics technologies, and similar operational tracking tools to maintain website functionality, improve user experience, monitor platform performance, and assist with fraud prevention and security monitoring.

Information We Obtain from Third Parties:

  • Payment Processors: Our authorized merchant gateways collect secure payment information (e.g., encrypted tokenized card details, billing address) necessary to safely process transactions and manage the VIP Membership renewals.

2. How We Use Your Personal Information

  • Fulfillment & Access Management: To process payments, execute automatic subscription renewals, instantly deliver digital download keys, and maintain your secure access portal.

  • Fraud Prevention & Chargeback Mitigation: To verify legitimate transactions, cross-reference IP access logs with download activity, detect unauthorized account sharing, and defend the store against fraudulent payment disputes.

  • Operational Communications: To issue order receipts, dispatch digital asset updates, and send courtesy billing reminders prior to trial-to-subscription conversions or recurring renewals.

3. How We Disclose Personal Information We disclose personal information to trusted third parties strictly for legitimate operational purposes, including:

  • Service Providers: Backend vendors who support our digital infrastructure, automated email dispatch systems, and secure transaction software.

  • Payment Gateways & Acquirers: Providing necessary transaction metadata to processing banks to complete billing operations and verify compliance records.

  • Legal Compliance: To meet banking regulations, protect corporate assets, or respond to lawful regulatory requests.

  • Data Privacy Commitment: Velryx does not sell customer personal information to unaffiliated third parties.

4. Data Security and Retention We utilize commercially reasonable administrative, technical, and organizational safeguards to protect customer information. We retain your transaction information, email dispatch records, and system download logs for as long as necessary to manage active subscriptions, fulfill ongoing digital licensing obligations, and maintain explicit records for financial dispute resolution.

5. Your Rights and Choices Depending on your legal jurisdiction, you may possess the right to access, correct, or request the deletion of the personal information we maintain. To submit a request regarding your data, contact our corporate compliance desk at support@velryx.store.

6. Corporate Identification & Contact Information For any questions regarding our data security protocols or this policy, please contact our administrative desk:

  • Registered Corporate Entity: VIS CURA EL LLC

  • Brand Name: Velryx

  • Email: support@velryx.store

  • Phone: +1 (307) 387-4050

  • Hours: 9am – 5pm EST, Monday – Saturday

  • Registered Physical Address: 30 N Gould St Ste R, Sheridan, WY 82801